Scope
This Privacy Policy explains how Costa Tile Works LLC collects, uses, discloses and protects personal information when you use costatileworks.com, request a quote, upload project photos, use our website chat, call or text us, or otherwise communicate with us in the United States.
Information we collect
We may collect information you provide directly, including your name, phone number, email address, city or service location, project type, project measurements, project descriptions, appointment information, uploaded photos, message history and communication preferences.
When you use our website, we and our service providers may automatically collect limited device and usage information, such as IP address, browser type, device type, pages viewed, referring page, date and time of access, and interactions with our forms, analytics, advertising pixels and chat tools. Cookies and similar technologies may support these functions.
How we use information
- Respond to quote requests and evaluate project fit.
- Schedule appointments and communicate about estimates, projects and service updates.
- Provide and improve our website, customer service and business operations.
- Maintain records, prevent misuse, protect our rights and comply with applicable law.
- Send marketing text messages only when you separately choose to receive them.
How we disclose information
We do not sell personal information. We may provide limited information to service providers that help us operate our business, such as website hosting, customer relationship management, communications, analytics, payment, professional advisory and security providers. They may use the information only to provide services to us or as otherwise permitted by law. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction subject to appropriate safeguards.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging and consent
Consent to receive text messages is optional and is not a condition of purchase. We use your selections to determine whether we may send non-marketing messages about quote requests, appointments and project updates, and whether we may separately send marketing or promotional messages. We may retain timestamped records of opt-in, opt-out and communication preferences. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Review our Terms & Conditions for complete messaging terms.
Cookies, analytics and advertising tools
Our website may use analytics, advertising pixels, embedded forms and chat tools supplied by companies such as Google, Meta and GoHighLevel. These providers may collect device and usage information under their own privacy terms. You can limit cookies through your browser settings, although some website functions may not work as intended.
Data retention and security
We retain personal information for as long as reasonably needed for the purposes described above, including customer service, project records, legal compliance, dispute resolution and enforcement of agreements. We use reasonable administrative, technical and physical safeguards. No internet transmission or storage system can be guaranteed to be completely secure.
Your privacy choices and rights
You may ask to access, correct or delete personal information we maintain about you, or withdraw a communication preference. Depending on your state of residence and applicable law, you may also have rights to receive a portable copy, opt out of certain targeted advertising or profiling, restrict certain processing, or appeal a denied privacy request. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law.
To make a privacy request, email info@costatileworks.com with the subject line “Privacy Request,” or call (786) 788-7307. You will not be discriminated against for exercising an applicable privacy right.
Children's privacy
Our website and services are intended for adults seeking tile installation services and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our practices or legal obligations change. The “Last updated” date identifies the current version.
Contact us
Costa Tile Works LLC
Serving Broward and Miami-Dade Counties
(786) 788-7307 · Text us · info@costatileworks.com